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Shipping Infomation

We provide our customer fast delivery Australia wide thanks to our courier partner below.

Courier

Delivery Area

Items We Ship With Them

Insurance

Tracking

Australia Post

Australia Wide

Small items like mixer tap, bathroom acc. & etc

Yes

Online &Phone

Fastway Courier

Australia Wide

Small items like mixer tap, bathroom acc. & etc

Lost Only

Online

TNT

Australia Wide

Order with large/fragile items like shower screen, toilet, vanity, basin, & etc

Yes

Online &Phone

Door2Door Courier

Brisbane, Gold Coast, Melbourne, Adelaide, Perth, & towns along the highway connecting these cities and Sydney

Order with large/fragile items like shower screen, toilet, vanity, basin, mirror, & etc

Yes

N/A

Renovation D

Sydney Metro Area

All items

N/A

N/A

What can customer do to ensure they get what they purchase fast and safe?

1. For delivery with Australia Post, Fastway and TNT courier, the courier will try to delivery the parcel to you when they receive it (A business address will increase the chance you get the parcel at the first place). If unsuccessful, Australia Post will leave a card, which allow you to collect the parcel from your local post office, and Fastway and TNT will leave a calling card that ask you to contact them for a redelivery. But sometime they may forget to leave a card, so we advise our customer to email us for a tracking number if they don't get their parcel 3 working days more than the normal transit time (listed below).

2. We will do our best to ensure customer get the purchase quick and safe, but accident do happen. So we ask all customer to check the content of the parcel when you receive the delivery BEFORE sign for the parcel. In the case if anything broken, please accept the parcel but report to us immediately and put it in writting on the shipping document the delivery driver ask you to sign. In the case that the drive refuse you to check item before signing, please print [I did not check the items] or similar on the shipping document before sign for it. Check the items immediately, and report to us within 24 hours if anything damaged.


3. For delivery with Door2Door Courier, we will advise our customer the date of delivery and contact detail of courier over phone or email. Please contact the courier on the date of delivery for time of delivery. The delivery carry by this courier might be after hour for some region. This courier got the highest rating of safe delivery of fragile items but they only delivery to each region fortnightly.


4. For delivery within Sydney metro area, we will use our own truck and driver for delivery. We will arrange the date of delivery over email or phone. Customer need to arrange someone to help the driver unload and check the item on spot.

Transit Time

Courier

Sydney

Brisbane, Gold Coast, Melbourne, Newcastle, Wollongong

Adelaide, Other NSW, Other VIC, South QLD

TAS, Other SA

North QLD

Perth

NT, Other WA

Australia Post

1-2

1-3

2-4

3-5

5-7

6-9

7-14

Fastway Courier

1-2

1-3

3-6

4-7

7-9

6-9

9-16

TNT

1-2

1-3

2-4

3-5

5-7

6-9

7-14

*Transit time is only estimated working days the parcel will take to get to our customer after we send the parcel out.

Contact and Tracking Detail

Courier

Telephone

Online

Australia Post

13 76 78

http://auspost.com.au/track/

Fastway Courier

Find your local number at www.fastway.com.au

www.fastway.com.au

TNT

1300 722 534

http://www.northline.com.au/

Any Question please email us at renovation.d@gmail.com (including your address for postage quotation or your order number for tracking number)


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Renovation D Sydney ?Bathroom Vanity ?Mixer Taps ?Shower Screen