Shipping Infomation

1. When will you ship out my order?

Your order will be dispatched within 1 - 2 working days after we have confirmed your payment.

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2. Which courier do you use?

3. Where can I track my order?

4. Do you deliver to anywhere within Australia?

5. What happens if I am not at home when the courier delivers my orders?

6. What happens if I do not receive my order in the estimated delivery date?

For Question 2, 3, 4, 5 & 6 please click to go shipping guide page for detial

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7. How much will the postage cost?

After adding items to your shopping cart, click "estimate shipping" and choose delivery area to obtain the cost of postage.  If you see "Postage Cost -- Because you order including Fragile or Large Items! We will confirm the postage with courier, which may take up to 24 hours, PLEASE WAIT FOR THE POSTAGE BEFORE MAKING PAYMENT. THANK YOU FOR SHOPPING WITH US" Please contact us for postage before or after you make the purchase,  postage will add to your order total before you can make the payment.

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8. Why do I receive a different item with what I have ordered? What should I do if my item arrived with missing parts?

Please contact us with your order number. We will resolve this mistake as soon as possible.

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9. Are parcels covered by transit insurance?

All delivery shipments are fully insured.  But you need to check the item when you receive it before you sign for the "Received in good condition" and report any damaged item within 24 hours.

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10. Can I or my own courier pick up my order from your warehouse?

Yes, you can pick up your own order but you need to contact us first.  We DO NOT Accept Paypal payment for courier pick up order.

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11. Can you ship my order to my PO BOX address?

We can ship your order to your PO BOX address.  But we can NOT ship large item (shower screen, toilet, vantiy, basin and etc) to PO BOX address.

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12. How do I change the shipping address?

To change the shipping address, please log into your account and click on "Address Manager", then click on ˇ°Edit My Addressˇ± (which is beside the ˇ°default addressˇ±) and fill out the detailed address information as requested. Click the ˇ°Saveˇ± button to finish.