1.How can customer make their payment?

Renovation D ONLINE accept

2.How safe is my credit card detail?

Renovation D ONLINE use Paypal for all online credit card payment, which means Renovation D ONLINE can not access or store your credit card detail.  You can find out more infomation about Paypal at

3. How does Bank Deposit / Transfer work?

After you confirm the order, Click on the PayNow Button to view our bank detail.  Use your Internet bankting to transfer the total amount of your order to our Westpac bank account.Please use [RW+order number] as reference number of your deposit or transfer. (i.e. if your order is 156, please put [RW156] as reference)

If you did not use reference number, please email us the reference number you used to

Our Bank Account Detail:

Bank: westpac
Account name: renovation d pty ltd
BSB number: 032 055
Account number: 337 504

4. Can I pay with my bank card or credit card?

Yes, you can pay by using your bank card or credit card via Paypal.

5. Can I pay by money order or bank cheque?

We do not accept money order or cheque, as these payment methods will slow down our dispatch time and ultimately, the time to deliver your item will be prolonged.

6. Do your prices include GST?

Yes, all our prices are GST included.

7. Is Lay-by available?

Sorry, we do not provide Lay-by service .

8. What happens if I do not have a credit card?

You can pay by Bank Deposit, it will allow you to pay from your bank account via Internet banking service.

9. Is your site safe for using credit card?

Paypal uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorised usage . You can also be assured that your confidential information will remain confidential. 

10. How long does it take to confirm my payment?

we will dispatch your order within 1 - 2 business days after your payment is cleared in our account.  Paypal credit card payment will clear immediately and Bank transfer payment will clear in 1 - 2 business days.

11. There is a Coupon code field in the checkout page, what is it and how can I get one?

From time to time we will run certain promotions where we will send coupon code to our members. These are usually a certain dollar value, a percentage off the order or free shipping. Would you like to receive a coupon code? Please subscribe to our newsletternow!

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