Ordering

• 1. How do I place an order?

  We have three simple steps for ordering:
  
  Step1: You will need to login first. If you are a new user, you may register as a member for free.
  
  Step2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top left of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the "Add To Cart" button. You will see these items in your shopping cart now (View cart).
  
  Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.

  　

• 2. How do I get my Tax invoice?

  　

• 3. Can I cancel or change my order once the order is confirmed?

  You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.

  　

• 4. Why would all the items in my shopping cart no longer become available when I check out?

  Our stock is managed on a first check out - first sold basis. If the item you have selected is no longer available when you check out , that means someone has completed the check out before you.

  　

• 5. How do I check my order status?

  Once we have confirmed your payment, we will dispatch your order within 1 - 2 working day. Tracking information will then be available on request via email.

  　

• 6. Where can I find my previous orders record?

  Simply login your account, then click on "My Account", all pervious orders your have made will be shown .

  　

• 7. Why do I receive a different item to what I have ordered?

  We apologise for what may have been an error incurred from our dispatch centre. Please contact us with your order number. We will resolve this mistake as soon as possible.

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