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Frequently Asked Questions(FAQ)

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1. How do I place an order?

2. How do I get my Tax invoice?
3. Can I cancel or change my order once the order is confirmed?
4. Why would all the items in my shopping cart no longer become available when I check out?
5. How do I check my order status?
6. Where can I find my previous orders record?
7. Why do I receive a different item to what I have ordered?


1.How can customer make their payment?

2.How safe is my credit card detail?

3. How does Bank Deposit / Transfer work?

4. Can I pay with my bank card or credit card?

5. Can I pay by money order or bank cheque?

6. Do your prices include GST?

7. Is Lay-by available?

8. What happens if I do not have a credit card?

9. Is your site safe for using credit card?

10. How long does it take to confirm my payment?

11. There is a Coupon code field in the checkout page, what is it and how can I get one?


1. How do I get answers to specific product questions?
2. What should I do if I found the item received is not exactly what was described when I placed the order ? 
3. Why are your prices so low?
4. Can I physically see an item before I purchase it?


1. When will you ship out my order?

2. Which courier do you use?

3. Where can I track my order?

4. Do you deliver to anywhere within Australia?

5. What happens if I am not at home when the courier delivers my orders?

6. What happens if I do not receive my order in the estimated delivery date?

7. How much will the postage cost?

8. Why do I receive a different item with what I have ordered? What should I do if my item arrived with missing parts?

9. Are parcels covered by transit insurance?

10. Can I or my own courier pick up my order from your warehouse?

11. Can you ship my order to my PO BOX address?

12. How do I change the shipping address? 


1. How do I open an account?  
2. How do I update my account information?
3. What should I do if I forgot my login password?
4. How do I change the address?
5. How do I change my registered email address?

Renovation D Sydney ?Bathroom Vanity ?Mixer Taps ?Shower Screen